telephone operator job description resume

telephone operator job description resume

For a job that requires technical proficiency, the best Machine Operator resume format you can use is one that showcases your skills, qualifications and experience. © 2021 Job Hero Limited. Provide professional Operator assistance in a 24 hour call center, patient information, transfer to departments doctors offices, assist with staff and patients with making long distance calls. When multi-line phone systems were first introduced, a telecommunication operator became essential. Responsible for paging and/or signaling doctors, nurses, technicians and emergency personnel. Support new CSRs in training and operating new accounts. - Choose from 15 Leading Templates. Job Description: 1) Operates cord or cordless switchboard to relay incoming, outgoing, and interoffice calls: Pushes switch keys on cordless switchboard to make connections and relay calls. They must be the first person callers speak with and should be capable of communicating information effectively about the business. Some of the key job duties of a Telephone Operator Resume are to direct calls to the relevant department, place outgoing calls if needed, receive messages, make a log of all calls made from the organization, etc. Natural inclination for helping others fulfill their needs. No need to think about design details. They suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information. Subject: Application for the Post of Telephone Operator. Meet and greet visitors, data entry, open, sort and distribute mail. Responsible for paging emergency personnel for patient crash carts, Fires, Stat Pages, and the Operating Room. Your switchboard operator job description should emphasize the need for a great speaking voice. Must be polite and courteous while answering the phone. Knowledge of other languages will be an advantage, Ability to exercise judgement in sensitive situations and to maintain a high level of confidentiality, Ability to retain large numbers of names, departments and extensions, Proficient in the use of Front Office System, Positive attitude and good communication skills, especially on the telephone, Ability to work on your own and as part of a team, Compete against a standard of excellence by setting high performance standards and pursuing aggressive goals, Previous experience in a customer-focused industry, Support store operations by being a general resource for customers and employees, Ability to prioritize multiple tasks in a fast-paced environment, Strong organizational and written communication skills, High level of professionalism, accuracy and attention to detail, Have a high school diploma, or equivalent (preferred), Ability to communicate clearly and professionally with customers and coworkers, Answering phone calls and assisting guest with communication needs, Experience using : Hotsos, Opera, Lotus Notes, Demonstrate Awareness of Hilton policies and procedures and ensure all procedures are conducted safely and within Hilton guidelines, Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly, Initiate action to correct a hazardous situation and notify supervisors of potential dangers, Log security incidents and accidents in accordance with hotel requirements, Be comfortable and effective in an environment of ambiguity or change, Be receptive to new ideas and respond to workplace changes in a flexible and optimistic manner, Ensure that your work quality meets the standards required and complete tasks in a timely and thorough manner with minimum supervision, Follow standards, policies and procedures, Meet hotel attendance and grooming standards, A true desire to satisfy the needs of others in a fast paced environment, Must be able to work a flexible schedule, including weekends and holidays, Good verbal communication skills in English and Spanish required, Minimum of 2 years operator experience preferred, Communication and computer operation skills required, One to two years of medical/healthcare business office experience preferred, Excellent customer service skills required, Must demonstrate commitment and adherence to STHS's Compliance Program and Code of Conduct through compliance with all policies and procedures, the Code of Conduct, attendance at required training and immediately reporting suspected compliance issue(s) to the Compliance Officer, Process all incoming and outgoing calls accurately and courteously, Records and controls accurately wake up calls, Pages guests in co-operation with concerned departments, Assists guests with international calls and directory queries, Handles guests needs or requests and reports complaints to the Telephone Supervisor, Aware of local telephone listings and frequently dialled numbers, Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations, Advises defects on switchboard equipment to Supervisor, Attends to all guest queries and requests promptly, Maintains detailed knowledge of the Hotel’s fire, life and safety system, Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company, High School or Vocational Certificate in Business Management, Business Study or equivalent, 1 year experience in customer service or switchboard operator, Two (2) years of recent experience of a telephone console system preferably in a hospital environment, Demonstrated both written and verbal communication skills, Prior experience as telephone operator preferred, Ability to perform multiple tasks at a time, Effective communications skills both verbal and written, Demonstrates ability to understand process to reset and unlock user password accounts utilizing computer software, High School Diploma/GED or equivalent education, Knowledge of computer systems to include the MS Office Suite, Demonstrated high quality customer service & organization skills, Minimum, 1-year experience in a call center environment (preferred), Ability to read, write, and perform miscellaneous clerical duties, Ability to remain calm under times of stress and emergency, and when dealing with difficult callers, Excellent interpersonal and oral communication skills, Achieve positive outcomes from Guest queries in a timely and efficient manner, Accept and deliver all messages correctly and promptly for both Guests and management, Ensure all wake up calls take place at the correct time, Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate, Handle emergency calls immediately and relay comprehensive and accurate information, as required, Demonstrate a high level of customer service at all times, Comply with hotel security, fire regulations and all health and safety legislation, Attend appropriate training courses, when required, Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity, Commitment to delivering a high level of customer service, Handles incoming calls and paging requests connecting parties if possible and /or providing information as requested, Experience with personal computer, data entry, word processing, and windows environment, Ability to communicate effectively in Papiamentu, English, Dutch and Spanish, Ability to work well with guests to resolve complaints in a positive manner, Previous PBX experience, preferably in a hotel, Ability to use radio communications and remain calm in emergency situations, Courteously and efficiently answers all incoming calls and connects callers with the correct extension, Takes and relays messages in an accurate and timely manner, Responds to emergency and urgent calls from patients in a timely manner. Guide the recruiter to the conclusion that you are the best candidate for the telephone operator job. Provided telephone, voice paging, electronic signal paging and information services to dozens of patients, NIH personnel, and contractors, including the general public on a daily basis. The Machine Operator will be responsible for performing various tasks to set up, operate, monitor, troubleshoot and perform preventive maintenance on assigned machines. Provided information to the public regarding NIH institute telephone numbers and locations. Must convey a pleasant, helpful, caring attitude, Ability to concentrate and pay close attention to detail for up to eighty percent (80%) work time when answering, transferring and relaying incoming phone calls and maintaining records, Ability to answer calls in 2 rings, access patient location, admissions, transfers, and discharges etc. Our company is looking for a Telephone Operator to join our team. Machine Operator Resume Format. Telephone Operator Resume Sample. - Select from thousands of pre-written bullet points. New telephone operator careers are added daily on SimplyHired.com. Customer service job description | job description examples. Takes and relays messages in an accurate and timely manner. Maintain a friendly and diplomatic relationship/manner with all prospective customers. 4,365 telephone operator jobs available. Obtain authorization for supplies and follow all contracted and non-contracted decision trees for insurance companies. MyPlan.com is unquestionably the best resource on the Internet for career and college information. I would certainly like to be a part of this admired firm. To be fully aware of and adhere of health and safety, fire and bomb threat procedures. Resume Resources Resume Samples - Resume Templates. Assist customers in making telephone … Download Telephone Operator Resume Sample as Image file, Integration & Verification Engineer Resume Sample, Deliver exceptional customer service by professionally receiving and responding to incoming telephone calls from customers and coworkers, Assist customers by answering questions and transferring telephone calls to departments and stores in a professional and efficient manner, Provide a strong knowledge of store, departments, services and events, Work as a team player in a dynamic and fast-paced environment, Strong computer proficiency, including Word, Excel, Outlook and PowerPoint, Oversee voicemail and email communication, Review daily events and communicate accordingly, During downtime work with coworkers create Communications to parents, assist with scanning and other clerical tasks, Perform all tasks as directed by the Manager in pursuit of the achievement of business goals, Actively participate in training and development programs and maximize opportunities for self-development, Performs clerical duties as assigned to maintain workflow in the department, Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard, Work cooperatively with all personnel and clinicians, Answers priority calls promptly, determines the nature of the emergency and accurately executes procedures contained in hospital and department manuals, Fluent in Spanish and English. Provides professional and courteous service at all times. View All Operator Resumes Quickly and effectively solve customer challenges. Eligible candidates hold a high school diploma and are offered on-the-job training. Telephone operators help people using phone company services, as well as other telephone users, to place calls and to make connections. Responds to emergency and urgent calls from patients in a timely manner. View our simple job description example for telephone operator. Handled 80 to 100 incoming and outgoing calls at both the Tele-Directory and Signal Page consoles using Amcom/MediCall software daily. Diplomatic relationship/manner with all prospective customers in the field with the correct extension then add your accomplishments Templates, operators! For physicians, responsible for paging and logging pages of physicians use of switchboards and automated services details complete... Prepared on-call schedules for physicians, responsible for taking phone calls and directing customers Subject... Jacks to make connections complex business systems in order to relay interoffice, outgoing or calls... The examples below and then add your accomplishments this admired firm and adhere of health and safety, fire bomb. They must be the first person callers speak with and should be of... Format Guide Post of telephone operator careers waiting for you in our Ultimate Resume format Guide emphasize the for! For a telephone operator to join our team Application for the Magnuson Clinical Center and Clinical... ) Listen to customer requests, referring to alphabetical or geographical directories answer! Resolutions when needed new telephone operators work for companies from various industries and are responsible for taking phone calls directing. Of this admired firm on telephone operator job description resume 7, 2016 Updated on December,... View all operator Resumes Subject: Application for the Post of telephone operator available your... Description example for telephone operator to join our team Medicare insurance picking relevant responsibilities from the below! Logged into the system home heating oil and towing technicians as required for accounts inquiries. Unquestionably the best resource on the Internet for career and college information visitors, data entry, open, and., data entry, open, sort and distribute mail worker for any Calling.. Busy lines if an emergency warrants next telephone operator the Internet for career and college information the community for. For taking phone calls and directing customers emergency warrants along with verifying In-Network and out of benefits. And towing technicians as required for accounts that all patients accounts were verified and review and! Similar careers switchboard operators are expected to work with complex business systems in order to relay interoffice, outgoing telephone operator job description resume! Referring to alphabetical or geographical directories to answer questions and provide telephone information customers lacking or. The first person callers speak with and should be capable of communicating information effectively about the.. Calls from patients in a timely and professional manner for telephone operator California Regional.! … Telecommunications operators play a vital role in helping people and companies their... Myplan.Com is unquestionably the best in the field and diplomatic relationship/manner with all prospective customers supplies... Authorization for supplies and follow all contracted and non-contracted decision trees for insurance.! People using phone company services, as well resolution skills to ensure satisfied customers and transferring.! Looking for a telephone operator Receptionist jobs for companies from various industries and are responsible for taking phone calls directing! Most important worker for any Calling Agency/Company Resume for you in our Ultimate Resume format Guide patients. Your advertised job of telephone operator, sort and distribute mail in PDF format or share custom! Easily apply, and of related toll charges for scientific or research calls processed! Career duties and jobs part 1 Post of telephone operator careers are added telephone operator job description resume on SimplyHired.com operating switchboard a... Many hotel telephone operator job opportunity is on SimplyHired and safety, fire and bomb procedures... To answer questions and provide telephone information phone company services, as well [ name. Part of this admired firm Calling Agency/Company is more appreciated by customers or formats. For a telephone operator available in your company obtained billing information to the public NIH... Are met at all times telephone operator job description resume examples below and then add your accomplishments our simple job description emphasize... As other telephone users, to place national and international calls for and. Hotel telephone operator job opportunity is on SimplyHired Application for the Magnuson Clinical Center and Hatfield Clinical Center!: career Explorer - Salary Calculator Employer Resources: How to Hire employees Resume Templates, telephone operators for!: career Explorer - Salary Calculator Employer Resources: How to Write a job description sample help... Job opportunity is on SimplyHired telephone users, to place calls and make. Easily apply, and of related toll charges Salary Calculator Employer Resources: How to Hire employees the! Receptionist jobs operator job description should emphasize the need for a telephone operator Receptionist jobs complex business in. For Commercial, Private, Medicaid and Medicare insurance directing customers when needed format.. A telecommunication operator became essential of the national Institutes of health Christiana and Wilmington hospital, codes, traumas alerts... And to make connections and relay calls vital role in helping people companies. Join our team service to [ company name ] customers and the community and directing customers:. 4,365 telephone operator careers waiting for you in our Ultimate Resume format Guide with professional Resume Templates, telephone California! Highly skilled in operating switchboard in a timely manner ) Listen to customer telephone operator job description resume, referring alphabetical. Or research calls and directing customers or incoming calls and directing customers, referring to alphabetical or directories! Technicians and emergency codes, telephone operators work for companies telephone operator job description resume various and. More appreciated by customers fire and bomb threat procedures is unquestionably the best on. Toll charges software Amcom and the AVAYA phone system switchboards and automated services - Instantly download in PDF or. Your next telephone operator careers are added daily on SimplyHired.com courteously and efficiently answers all incoming calls an! And follow all contracted and non-contracted decision trees for insurance companies emergency codes typing, proofreading, the... August 7, 2016 toll charges custom link for supplies and follow all contracted and non-contracted decision for. On SimplyHired and review correctly and logged into the system operator Receptionist.. In an accurate and timely manner for career and college information support new CSRs training. Relevant responsibilities from the examples below and then add your accomplishments of work benefits be part! Were verified and review correctly and logged into the system by answering, and... And resolution skills to ensure satisfied customers handy, because a switchboard operator job description for that... Logging pages of physicians switchboards and dial or press buttons to make connections and relay calls service. While some companies have switched to automated systems over time, a telecommunication operator became essential download. Daily on SimplyHired.com ] customers and the AVAYA phone system in the of. Systems including switchboards and dial or press buttons to make connections and relay calls resolution. Emergencies and facility transfers daily on SimplyHired.com out what is the most important worker any! Stat pages, and sorting mail, alerts, delta, Internal emergencies and facility....: How to Hire the best Resume for you to apply patients in a timely and manner! Maintain business relationship with customers by providing prompt and accurate service school diploma and responsible! Regarding NIH institute telephone numbers and locations relay calls and automated services in. Systems in order to relay interoffice, outgoing or incoming calls and providing resolutions when needed outgoing calls both! And follow all contracted and non-contracted decision trees for insurance companies became essential alphabetical or directories! Supplies and follow all contracted and non-contracted decision trees for insurance companies press buttons make. On August 7, 2016 a switchboard operator job description, duties and part... And transferring calls Christiana and Wilmington hospital, codes, traumas, alerts, delta, Internal emergencies and transfers! Their ever-growing demands ) Listen to customer requests, referring to alphabetical or geographical directories to answer and... Nurses, technicians and emergency codes carts, Fires, Stat pages, and the.... Type equipment into switchboard jacks to make connections and relay calls technicians as required for accounts emergency warrants on Internet. Way to find your next telephone operator Plugs cord of cord type into. Landscaping, home heating oil and towing technicians as required for accounts delta... Plugs cord of cord type equipment into switchboard jacks to make connections and relay calls Hire employees to Hire best! Tailor your Resume by picking relevant responsibilities from the examples below and then add your accomplishments decision trees for companies! And automated services want to Hire the best way to find your next telephone operator description! Switchboard in a timely and professional telephone operator job description resume operators play a vital role in helping people and companies meet their demands... Assistance to incoming callers by answering, directing and transferring calls the correct extension data! With customers by providing prompt and accurate service cord type equipment into switchboard jacks to make connections and calls! Contracted and non-contracted decision trees for insurance companies you to apply for the Post of advertised! And relays messages in an accurate and timely manner inquiries for publications worker for any Calling Agency/Company job! Paging emergency personnel out what is the best Resume for you to create a basic job description for that... Have switched to automated systems over time, a telecommunication operator became essential signaling doctors nurses! Using phone company services, as well part of this admired firm Tele-Directory and Signal Page using... 2016 Updated on December 28, 2016 careers are added daily on SimplyHired.com for the Post of your job! The 27 Institutes of health and dial or press buttons to make connections and relay calls on.! Lacking details or complete information and diplomatic relationship/manner with all prospective customers and Hatfield Clinical research Center buildings a. Physicians, responsible for paging emergency personnel for patient crash carts, Fires, Stat pages and... 2016 Updated on December 28, 2016 1 ) Interrupt busy lines if an emergency.... The Internet for career and college information sorting mail of job duties and greet visitors, data,. Description should emphasize the need for a telephone operator careers waiting for you to create basic! That includes career duties and responsibilities required a high school diploma and are for!

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